SHIPPING AND RETURNS
Local Pick Up
Gray Haven is located in Riverside, CA. If you are local to the area, pick up local pick up is a great option to skip out on shipping fees. Local pick up is now offered at checkout. When choosing local pick up, your order will be available 24hrs after order is placed. You will receive an email confirmation that your order is ready for pick up. Please reach out via email at firstname.lastname@example.org or message us on our instagram page @grayhaven_ to schedule date and time of pick up.
Shipping and Processing
FREE SHIPPING || Standard US Shipping offered on all orders over $35, automatically applied at checkout when amount reached.
We currently ship through USPS shipping services. Shipping rate is a flat fee of $5. Estimated delivery times will be provided at checkout dependent on your shipping option chosen. Generally, shipping within the United States can take anywhere between 2-7 business days.
- Please allow 1-3 business days to process and package orders prior to shipment
- USPS Standard Shipping 2-5 days
- USPS Expedited Shipping 1-3 days
*Please note processing times may be extended during sales or large releases.
Due to COVID-19, most shipping carriers are experiencing delays on their estimated delivery times. There may be slight delays in shipping and delivery times that are out of our control. Gray Haven is working hard to process and package orders faster than normal to help with carrier delays.
Thank you for your patience with unexpected delays, we appreciate your understanding.
Returns and Exchanges
For sanitary reasons, Gray Haven does not accept returns or exchanges. All sales are FINAL.